AI voice intake for personal injury firms
Harbor & Finch is a fictional injury firm demo showing how an AI voice agent answers after-hours calls, qualifies case fit, captures time-sensitive details, sends confirmation, and routes the lead for human legal review.
When an injured caller reaches voicemail, the next firm on the search page gets the first shot. One delayed intake can mean lost evidence, a frustrated prospect, and a case your team never gets to evaluate.
Book a callThe demo focuses on high-intent personal injury leads: a car crash, a slip and fall, and a workplace injury referral. The AI gathers facts. The firm decides whether and how to proceed.
A caller was rear-ended and wants to know whether the firm can help. The voice agent captures injuries, treatment status, date, location, insurance basics, and whether any party names create an obvious conflict flag.
For legal intake, control matters. The agent does not promise representation or give legal advice. It captures the caller's facts, identifies urgency, sends confirmation, and creates a review task for the intake team.
The AI greets the caller, identifies the matter type, and sets expectations that the firm will review the information.
Date, location, injury type, treatment status, responsible parties, photos, reports, and witnesses are gathered in a consistent format.
Time-sensitive issues like hospitalization, pending deadlines, missing reports, or severe symptoms move to same-day review.
Party names, employer names, insurance carriers, and known businesses are attached for intake team screening.
The caller gets a short branded text confirming the firm received the intake and will follow up after review.
The lead, transcript, evidence checklist, and recommended next action land in the firm's intake queue.
An intake specialist or attorney checks conflicts, fit, jurisdiction, urgency, and whether a consult should be scheduled.
The team sends the right next message: consult scheduling, document request, referral path, or declined matter response.
The intake team sees the AI summary, reviews the caller's facts, checks conflicts and fit, then chooses the next action. The automation prepares the case file. The firm controls the legal decision.
Most answering services stop at "someone picked up." This demo shows the higher-value layer: qualification, evidence prompts, conflict-aware routing, CRM cleanup, and a fast human review path that keeps the caller warm.
Use conservative assumptions to help a managing partner see how after-hours leakage, staff overload, and slow speed-to-lead affect signed case volume.
This is not a promise. It is a sales conversation starter based on call volume, qualification rate, and firm economics.
Harbor & Finch is fictional, but the workflow is concrete: answer, qualify, confirm by text, create the review file, and put the right legal decision in front of the intake team.